Privacy Policy

Introduction

This Privacy Policy explains how Mrt Experience LTDA ("we", "us", or "our"), operating under the Mrt Pure brand at mrtpure.com, collects, uses, discloses, and protects information from visitors and customers. By using this website you agree to the practices described here.

Information we collect

We collect information you provide directly (such as name, email address, mailing address, phone number, and payment details when you contact us or make a purchase). We also collect technical data automatically through cookies and analytics tools, including IP address, device type, operating system, browser, referring page, and pages viewed on our site.

• Contact data: name, email, phone, mailing address.
• Transaction data: product interest, order details, billing history.
• Technical data: IP address, browser, device, referring URL, page views, session timing.
• Marketing consent: when you subscribe to SMS or email communications, we retain a record of your consent, the timestamp, and the source page.

How we use your information

We use collected information to:

• Provide, operate, and improve our products and website.
• Process transactions, deliver products, and issue refunds.
• Communicate with you about your orders, account, or customer service inquiries.
• Send marketing communications (only when you have opted in) and comply with your preferences.
• Detect, prevent, and respond to fraud, abuse, or security incidents.
• Comply with legal obligations, court orders, or lawful requests.

SMS marketing consent

If you provide your phone number and consent to receive text messages from Mrt Pure, you may receive periodic marketing texts, order updates, and time-limited offers. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out; reply HELP for assistance. You may also opt out at mrtpure.com/optout. Consent to receive SMS is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Mobile phone numbers, SMS opt-in records, and related consent data are used solely to deliver the messages you have subscribed to receive from Mrt Pure, and are shared only with our SMS delivery platform strictly to fulfill message delivery on our behalf.

Cookies and analytics

We use first-party and third-party cookies to remember preferences, deliver core functionality, and understand traffic patterns. Third-party analytics providers may set cookies on our behalf. You can control cookies through your browser settings. Blocking cookies may affect site functionality.

Third-party service providers

We share information with vendors who help us operate the business, including payment processors, fulfillment partners, SMS and email delivery platforms, analytics providers, and hosting services. These parties are contractually bound to protect your data and use it only for the services they provide to us.

We do not sell, rent, or share your mobile phone number or SMS opt-in data with any third party or affiliate for their marketing, promotional, or advertising purposes. Mobile numbers collected through our SMS opt-in form are used exclusively to deliver the messages you have subscribed to and are disclosed only to our SMS delivery platform strictly as necessary to send those messages on our behalf.

Data retention

We retain personal data for as long as necessary to provide our services, satisfy legal or tax obligations, and defend against legal claims. When data is no longer needed, we delete or anonymize it. Marketing preference records are kept for the duration required by applicable regulations.

Your rights

Depending on where you reside, you may have the right to access, correct, delete, or export your personal information, opt out of the sharing of your information for marketing purposes (note: we do not sell your personal information, and mobile phone numbers and SMS opt-in data are never sold or shared with third parties for marketing under any circumstances), or object to certain processing activities. To exercise these rights, contact us at hello@mrtpure.com. We will respond within the timeframe required by applicable law.

Data security

We implement reasonable technical, administrative, and physical safeguards to protect personal information against unauthorized access, disclosure, or loss. No system can be guaranteed 100% secure. You are responsible for keeping account credentials confidential.

Children

This website and our products are intended for adults 18 or older. We do not knowingly collect information from children under 18. If you believe a child has provided us with information, contact us and we will delete it.

International visitors

Our services are operated from Brazil and the United States. If you access the site from outside these jurisdictions, your information will be transferred to and processed in these countries. Data protection laws may differ from those in your home country.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be posted here with an updated effective date. Continued use of the site after changes indicates acceptance.

Contact us

For questions about this Privacy Policy or your personal information, reach out to us at: